Terms and conditions

Last Update: 25 February 2025

Version: 1.0

1. Introduction

These Terms and Conditions, along with the referenced documents (referred to as the "Terms"), govern the usage of the current website, https://belabet.com (referred to as the "Website"), and its associated or linked services (collectively known as the "Service").

It is important that you carefully read and understand these Terms, as they contain crucial information regarding your rights and responsibilities concerning the use of the Website. These Terms establish a legally binding agreement between you - our customer (referred to as the "Customer") - and us. By accessing the Service and/or using this Website, whether as a guest or a registered user with an account ("Account"), you agree to abide by these Terms, including any future amendments that may be published periodically. If you do not agree with these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by ONORIO LIMITED, a limited liability company registered in the British Virgin Islands under company registration number 2145389, with its registered address at Intershore Chambers, Road Town, Tortola, British Virgin Islands (referred to as the "Company"). ONORIO LIMITED is operating under E-gaming license No. ALSI-122405024-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

2. General Terms

We retain the right to modify and update the Terms (including any linked documents mentioned below) at our discretion. It is advisable for you to check this page regularly to stay informed about any changes to the Terms and Conditions. Amendments will become effective immediately upon being posted on this Website and will be binding.

If you disagree with any modifications, you must cease using the Service immediately. Your ongoing use of the Website after such updates will signify your acceptance of the revised Terms.

3.Your Responsibilities, Representations and Warranties.

3.1. You are fully responsible for verifying whether access to and use of the Service, as well as the deposit and withdrawal of winnings, are permitted by the applicable laws in your jurisdiction.

3.2. Understanding the Rules. It is your responsibility to understand the rules and procedures of the games offered on the Online Casino site before playing. If in doubt, please contact our customer support before.

3.3. Transfer of Rights. You may not transfer any of your rights under this Agreement without our prior written consent, which will be given at our sole discretion.

3.4. Taxes and Fees. You are fully responsible for any taxes, fees, or other costs associated with your winnings from using the Online Casino. You agree to indemnify the company for any costs, losses, or expenses arising from a claim or request by a governmental authority related to your withdrawal tax obligations.

3.5. Updating Information. It is your responsibility to notify us of any changes regarding your registration details.

3.6. Promotions and Bonuses. You acknowledge that the terms and conditions related to promotions, bonuses, and special offers are separate from this Agreement. These terms are available on our website or will be communicated to you directly. In the event of a conflict between the provisions of these offers and the terms of this Agreement, the terms of the promotions, bonuses, and special offers will prevail. We reserve the right to cancel, at our sole discretion and without justification, any bonuses awarded and their associated winnings, including deposits, if a player’s account is suspected to be used solely to exploit these offers.

3.7. Payment Providers. Any use of the services of a payment provider will be subject to their terms and conditions. This does not relieve you of your obligations under this Agreement.

3.8. Technical Responsibility. You are responsible for providing and maintaining your computer equipment, telephone network, and internet access services necessary to access the Online Casino. We disclaim any liability for losses caused by telecommunications or internet service providers.

3.9. Reputation. You agree not to engage in any activity that could harm our reputation or that of our suppliers or partners.

3.10. Indemnification. You will fully indemnify the company (including the software provider) for any loss arising from the use of your credentials or a breach of the terms of this Agreement.

3.11. By accepting this Agreement, you warrant and represent that:

You are acting on your own behalf.
You are not subject to any legal capacity restrictions.
You are not classified as a compulsive gambler.
The information you provided during your registration on the Online Casino site is accurate. You agree to update it if any changes occur.
You are fully aware of the risk of losing money when playing on the Online Casino site.
The funds deposited into your player account do not originate from criminal, illegal, or unauthorized activities.
You are not involved, directly or indirectly, in criminal or illegal activities and have no intention of using the player account for such purposes. You will not allow others to use the Online Casino site or the player account for prohibited activities such as fraud or money laundering.
You are not involved in or attempting to collude or cheat with other players in the games offered.
You are at least 18 years old or the legal age for participating in gaming activities in your jurisdiction, whichever is higher.
The credit/debit card information provided during your registration is legitimate and belongs to the cardholder. You guarantee that this card has not been stolen or reported as lost.
You are not an employee, consultant, officer, agent, or affiliate of our company or its subsidiaries, suppliers, or service providers. You are not a close relative of any of these individuals (spouse, partner, parent, child, or sibling). In the event of a breach of this restriction, you waive any rights to your winnings.
You have never held a player account with us or with another online gaming operator that has been suspended or closed. You have never initiated a chargeback via a player account.
When opening your player account, you agree not to provide any false, incorrect, incomplete, or misleading information or statements.

4. Restricted use

4.1. Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit or play real money games: Afghanistan, Armenia, Azerbaijan, Belarus, Botswana, Burundi, Central African Republic, Cuba, Curaçao, Dutch West Indies, Fiji, France, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Iraq, Israel, Jersey, Kazakhstan, Kyrgyzstan, Lebanon, Libya, Lithuania, Moldavia, Netherlands and its territories, Palau, Palestine, Russia, Samoa, Somalia, Spain, Tajikistan, The Crimea Region (Ukraine), Trinidad and Tobago, Ukraine, United Kingdom, United States of America, Union of Comoros, Uzbekistan, Venezuela.

4.2. Players from the following Financial Action Task Force (FATF) blacklisted and greylisted countries are also restricted from depositing and playing real money games: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Haiti, Iran, Jamaica, Jordan, Mali, Morocco, Myanmar (Burma), Nicaragua, North Korea, Pakistan, Panama, Philippines, Senegal, Yemen.

4.3. You must not use the Service:

- to collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorized framing of, or linking to, the Service);

- to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;

- to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;

- in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;

- to scrape our odds or violate any of our Intellectual Property Rights; or for any unlawful activity whatsoever.

4.4.You may not, in any manner, transfer funds between player accounts.

4.5. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.

5. Registration

5.1. The decision to open an Account is solely at our discretion, and the sign-up page on our Website serves only as an invitation to apply, not a guarantee of approval or acceptance. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you, and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.

5.2. Upon receipt of your application, we may be in touch to request further information and/or documentation from you in order for us to comply with our regulatory and legal obligations.

5.3. Before using the Service, you must personally complete the registration form and read and accept these Terms.

5.4. In order to start depositing on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's license or national ID card) and a recent utility bill listing your name and address as proof of residence.

5.5. We reserve the right to restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulations and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.

5.6. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account-related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address.

5.7. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise the Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of their Registered Email Address to prevent the use of their Registered Email Address by any third party. The Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between the Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by the Company will have their Account suspended until such an address is provided to us.

5.8. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

5.9. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.

5.10. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password, and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session.

5.11. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into; we may, however, require you to provide additional information/documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account, including third-party access, regardless of whether or not their access was authorised by you.

5.12. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

5.13. When registering, you will receive the possibility to use all currencies available on the website. Those will be the currencies of your deposits and withdrawals processed within the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases, a processing currency will be displayed, along with a conversion calculator available on the page.

6. Your Account

6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.

6.2. We do not give credit for the use of the Service.

6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your transactions and withhold any money in your account (including the deposit).

6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honored.

6.5. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.

6.6. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

6.7. You must inform us as soon as you become aware of any errors with respect to your Account.

6.8. Please remember that gambling is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not play with anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Please contact customer support [email protected].

6.9. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

6.10. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

7. Deposit of Funds

7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.

7.2. You are responsible for your own bank charges that you may incur due to depositing funds with us.

7.3. Company is not a financial institution and uses a third-party electronic payment processor to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer gives no such authorization, your Account will not be credited with those funds.

7.4. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.

7.5. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event, you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.

7.6. If you decide to accept any of our promotional or bonus offers by entering a bonus code during the deposit, you agree to the Terms of Bonuses and terms of each specific bonus.

7.7. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

8. Withdrawal of Funds

8.1. General Withdrawal Conditions. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is €20 (or equivalent in other currency), except in cases of account closure, where you may withdraw the full balance. Withdrawals must be made to the original payment method used for deposits. If this is not possible, the Casino may, at its discretion, approve an alternative withdrawal method after additional security verification.

8.2. Fees and Processing Time. There are no withdrawal commissions if the deposit has been wagered at least once. Otherwise, an 8% fee (minimum €4 or currency equivalent) will be deducted to comply with anti-money laundering regulations. The Casino reserves the right to request a photo ID, proof of address, or additional verification (such as a selfie with an ID or a verification call) before approving a withdrawal.

8.3. Withdrawal Limits.

2 000 EUR/USD per day / 5 000 EUR/USD per week / 10 000 EUR/USD per month.
3 200 AUD per day / 8 000 AUD per week / 16 000 AUD per month.
3 000 CAD per day / 7500 CAD per week / 15 000 CAD per month.
Other currencies and Cryptocurrencies - EUR currency equivalents.

8.4. Refund Policy. Refunds are granted only in exceptional cases, at the Casino’s discretion. If a refund is approved, all bonuses and winnings from that deposit will be deducted before processing the refund. If you have funded your account using a credit card, we reserve the right to process withdrawals up to the total amount deposited as refunds to the same credit card. Any excess funds will be paid using an alternative withdrawal method. Refund requests must be submitted to Customer Support and may take up to 7 business days for review. If approved, the refund will be processed within 48 hours.

8.5. Processing Restrictions. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches the Restricted Countries policy or provides incomplete verification documents.In case of suspected fraud, money laundering, or other violations of these Terms, the Casino reserves the right to withhold withdrawals and initiate an investigation.

9. Payment Transactions and Processors

9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial, or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent, per charge-back, denial, or reversal of payment you make.

9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you, and you agree to be bound by their terms and conditions, providing they are made aware of you and those terms do not conflict with these Terms.

9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

10. Errors

10.1. In the event of an error or malfunction of our system or processes, all game results affected by such an error will be considered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors, bugs, or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses, or claims arising or resulting from such errors, and we reserve the right to void all games in question and take any other action to correct such errors.

10.2. We make every effort to ensure that our games and payment processes function correctly. However, if as a result of human error or system problems a game outcome is determined incorrectly or a transaction is processed erroneously, we reserve the right to cancel or void that transaction and adjust your account accordingly.

10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a payout amount is incorrect due to a technical error or system malfunction. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount. Accordingly, we reserve the right to cancel, reduce, or delete any pending plays, whether placed with funds resulting from the error or not.

11. Communications and Notices

11.1. You must send all communications and notices to us via the Customer Support form on the Website.

11.2. We will send all communications and notices to you either:

Posted on the Website, or

Sent to your Registered Email Address on file.

The choice of communication method is at our sole discretion.

11.3. All communications must be in writing, in English, and sent to/from the Registered Email Address linked to your Account.

11.4. We may contact you by email with information about casino promotions, special offers, and other updates from https: //belabet.com. By agreeing to these Terms during registration, you consent to receive such emails. You may opt out at any time by submitting a request to Customer Support.

12. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability

13. Liability

13.1 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND

13.2 IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE FUNDS WAGERED OR PLAYED THROUGH YOUR ACCOUNT IN RESPECT OF THE RELEVANT GAME OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.

14. Gambling By Those Under Age

14.1. If we suspect or receive notice that you are under 18 years old (or below the legal age in your jurisdiction) while using the Service, your Account will be suspended to prevent further play or withdrawals. We will conduct an investigation, including whether you have been gambling on behalf of a minor.

If we confirm that you:

a) Are currently under 18 or below the legal age in your jurisdiction;

b) Were under 18 or below the legal age when engaging in gameplay;

c) Gambled on behalf of a minor – Then:

All winnings in your Account will be retained.
Any winnings gained while underage must be repaid to us. If you fail to comply, we will take action to recover these funds.
Any non-winnings deposits will either be returned or retained until you turn 18, at our sole discretion.
Payment transaction fees, including deposit fees covered by us, may be deducted from any returned funds.

14.2. This policy also applies if you are over 18 but gambling in a jurisdiction where the legal gambling age is higher, and you are below that age..

15. Fraud

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.

16. Intellectual Property

16.1 Any unauthorized use of our name and logo may result in legal action being taken against you.

16.2 As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds.you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.

16.3 You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among customers or in the public or that in any manner disparages us.

16.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.

17. Your License

17.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for personal, non-commercial purposes only. This license terminates automatically if our agreement with you under these Terms ends.

17.2. Except for your own content, you may not modify, publish, distribute, sell, reproduce, or create derivative works from the Service or any content or software contained therein, unless expressly permitted by us. You are prohibited from altering, scraping, storing, or reorganizing any content or information from the Service.

17.3. Any violation of this Clause may infringe upon our or third-party intellectual property rights, potentially subjecting you to civil liability and/or criminal prosecution.

18. Your Conduct and Safety

18.1. To protect all Customers, engaging in any unlawful, inappropriate, or undesirable behavior while using the Service is strictly prohibited ("Prohibited Behavior").

18.2. If you engage in Prohibited Behavior, or if we determine at our sole discretion that you have done so, we may immediately suspend or terminate your Account and access to the Service without notice. Additionally, legal action may be taken against you by us, other Customers, third parties, or law enforcement authorities.

18.3. Prohibited Behavior includes, but is not limited to:

Sharing or promoting false, misleading, or unlawful information.
Engaging in illegal activities, including those that promote criminal acts, violate privacy rights, or spread computer viruses.
Harming minors in any way.
Transmitting or sharing unlawful, threatening, abusive, defamatory, obscene, or racially offensive content.
Uploading or sharing content without legal rights, including copyrighted material, trademarks, or intellectual property belonging to others.
Distributing any software, virus, or malicious code that disrupts the Service.
Interfering with, disrupting, or reverse-engineering the Service, including creating or using unauthorized modifications (cheats, hacks, or bots).
Indexing or collecting information from the Service using automated tools (robots, spiders, etc.).
Engaging in activities that scam, defraud, or exploit other Customers.
Sending unsolicited or unauthorized advertising, including spam, chain letters, or pyramid schemes.
Creating accounts using false, fraudulent, or automated means.
Impersonating another Customer, third party, or any entity in a misleading or deceptive manner.

18.4. The list of Prohibited Behaviors is not exhaustive and may be updated by us at any time.

18.5 We reserve the right to investigate and take appropriate action against any Customer or third party involved in Prohibited Behavior. This includes but is not limited to, removing content, suspending or terminating accounts, and reporting violations to authorities, with or without prior notice.

19. Links to Other Websites

The Service may contain links to third-party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.

20. Complaints

20.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.

20.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.

20.3. If you are dissatisfied with how a game outcome has been determined, you must submit your complaint to our Customer Service Department, providing all relevant details. We will make reasonable efforts to respond within a few days, but in any case, we aim to address all such queries within 28 days of receipt.

20.4. Complaints regarding game outcomes must be submitted within three (3) days from the date the result was determined. Claims made after this period will not be considered. You are solely responsible for reviewing your Account transactions and ensuring accuracy.

20.5. If a dispute arises between you and us, our Customer Service Department will first attempt to reach an amicable solution. If no agreement is reached, the matter will be escalated to our management team for further review.

20.6. If all efforts to resolve a dispute fail, you have the right to seek resolution via arbitration.

21. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

22. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

23. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

24. Other Provisions

24.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

24.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.

24.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

24.4. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct. This rule applies to all documents and policies provided on the website.

24.5. Governing Law. These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.

24.6. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.