The Company strictly adheres to the "Know Your Customer" (KYC) principles, which aim to prevent financial crime and money laundering by verifying client identities and conducting thorough due diligence. We may request any necessary KYC documentation to confirm a user's identity and location on https://belabet.com at any time.
We reserve the right to limit services, payments, or withdrawals until identity verification is completed or for other reasons determined at our discretion and in accordance with legal obligations.
Our approach is risk-based, involving rigorous due diligence checks and continuous monitoring of all clients, customers, and transactions. We follow three stages of due diligence checks, tailored to the risk level, transaction type, and customer profile, in accordance with anti-money laundering regulations.
SDD — Simplified Due Diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
CDD — Customer Due Diligence is the standard for due diligence checks, used in most cases for verification and identification.
EDD — Enhanced Due Diligence is used for high-risk customers, large transactions, or special cases.
Separately and in addition to the above, when a user makes an aggregate lifetime total of deposits exceeding EUR 5,000 or requests a withdrawal of any amount inside https://belabet.com or attempts to complete a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.
IDENTITY DOCUMENTS:
Photo ID. A copy of this document is required to process your first withdrawal request. This could be a copy of your passport, driver's license, or other proof of your identity. To verify your identity, we require a photo of your identity document.
Credit / Debit Cards: Copies of the front and back of the credit/debit card that you used to deposit into your gaming account. Before submitting a copy of your credit/debit card, please make sure it is easy to read so that we can verify your identity as soon as possible. For security reasons, cover the middle eight digits on the copy of the front of your card and the 3 digits of the security code on the copy of the back.
Proof of Address: For this purpose, you can send us your utility bill or credit card statement. This document should be recently received by you, and it should clearly show your full name and address, which you provided when registering your game account. If you are going to provide a credit card statement, you should cover the middle 8 digits of your card for security.
Notarized Documents: Your documents must be certified by the signature and stamp of an authorized notary / legal counsel to prove the legality of the documents you provide.
Attention! In some cases, depending on the method of payment that you used to make a deposit, you may be asked to provide one or more of the above documents or other additional documents not included in this list.
The player undertakes to provide information within 48 hours of receiving the request. These documents can be downloaded in your personal account. We reserve the right not to report successful verification results.
If the player refuses or ignores our request for the provision of these documents, the Company may, at its discretion, close his account and withhold all the money that will be in his game account.
If the documents you send us do not pass our internal security checks, for example, if we suspect that you have sent us fraudulent documents, or that your documents contain falsified information or have been provided to us for the purpose of misleading, we will not treat these documents as legitimate and inform you about this decision.
The verification process can take up to 48 hours. As part of the verification process, we retain the discretion to limit the withdrawal of funds from the Customer’s account. The Company is not responsible for any delays in processing payments that may occur within the processing of KYC documents by our managers.
"KYC Process" notes:
If the KYC process fails, we document the reason and generate a support ticket in the system. The ticket number and an explanation are then provided to the user.
Once we received all the required documents, the account will be approved.
In the event of there being a discrepancy between the English language version of this Policy and any other language version, the English language version will be deemed to be correct.
This rule applies to all documents and policies provided on the website.